Deem, a leading mobile and cloud technology provider for the corporate travel industry, has announced its partnership with Hess Corporate Travel, one of the US’s largest corporate travel management companies.
Central to this partnership is a shared emphasis on seamless user experience and heightened customer service, which is more important than ever as corporate travel emerges from the COVID-19 pandemic.
Michael S. Davidson, Chief Operating Officer for Utah-based Hess Corporate Travel, sees a clear path forward for travel management companies.
“The need to travel for business is still there,” he said. “But what has changed is that customers won’t be coming to us only to book their travel, but for the peace of mind we can provide.”
This includes easing every bump in the road a traveller might face, with Hess travel agents providing custom tailored support, such as proactively monitoring the weather so travellers are rebooked before ever encountering delays at the airport. This, however, requires embracing technology.
“Customers using Deem free up our travel agents to actually service those bookings in ways we never would have had time for in the past,” added Davidson.
“Deem has thought of things from a traveller’s point of view. They’ve thought about how the shopping, booking and trip management process should go, and made it so the end-user actually wants to use the tool. I couldn’t be more impressed.”
