Third-party software support leader introduces three key new features focused on security, AI and interoperability.
Spinnaker Support says a ‘significant update’ to its services portfolio is a response to growing customer demand.
Thie update is pitched as offering enterprises greater control over their software support and managed services strategies.
In addition, Spinnaker is highlighting The Ultimate Support Guarantee (USG), an industry-first agreement designed to mitigate the perceived risks associated with switching away from Oracle or SAP support.
As part of the company’s most significant services upgrade to date, there are three key features for new and existing customers, all included within Spinnaker’s third-party software support package at no additional cost:
- Spinnaker Shield – enables IT leaders to strengthen their organization’s security posture and proactively respond to the constantly evolving security landscape
- Spinnaker Intelligence – an AI/ML tool that assists with rapid issue resolution. Leveraging a vast quantity of anonymized historical data
- Spinnaker Link – frees enterprises from vendor interoperability restrictions by enabling them to deploy interoperability solutions specific to the organization’s unique IT environment.
Matt Stava, CEO, Spinnaker Support said the update demonstrates ‘unwavering commitment’ to a growing roster of existing customers.
“It also serves to make enterprises across the globe aware that there are alternatives when it comes to software support – alternatives that can enable them to Drive their organizations forward. This marks a shift in how we communicate the delivery of our solutions to enterprise customers to date.”
Spinnaker Third-Party Software Support is pitched as allowing enterprises to assume control of their IT roadmap.
By trusting Spinnaker to handle software support across their Oracle and SAP environments, organizations fare to be able free up valuable capital – Spinnaker says it can deliver savings of up to 62% compared with vendors – to focus on other pressing IT needs and Digital Transformation projects.
USG is Spinnaker’s guarantee for new customers and is said to address the top concerns, including legal compliance, security, interoperability, license issues or technical issue coverage.
USG also encompasses Spinnaker’s commitment to providing enterprises with the highest standard of service.
Should Spinnaker fail to deliver the services agreed, or organizations would like to return to Oracle or SAP-provided support, Spinnaker will facilitate the return – including covering associated costs as outlined in the USG.
“I’m very proud of our Ultimate Support Guarantee, a first in the industry, and the way it offers business leaders the peace of mind they deserve when deciding to move away from the support provided by their software vendors,” said Stava.
With a 96.3% overall customer satisfaction rate, Spinnaker says it stands by its customers and record of service.
