Steven Marais, Vice President, Rooms, Noble House Hotels & Resorts, says a transition to Infor Hospitality Management Solution delivered modern and agile tools to support efficient operations for the family-owned boutique brand.
Noble House Hotels & Resorts, a curated collection of award-winning boutique hotels and luxury resorts selected Infor Hospitality Management Solution (HMS) for its property management system (PMS) of record.
The organization decided to remove its existing PMS system and fully standardize on the Infor cloud-based platform in 2023.
Seattle based Noble House has already completed successful go-lives at 10 properties, with an additional 12 slated for 2024.
With Infor, Noble House has instant access to modern technology to unify and refine operations, deliver superior guest experiences, and implement and execute intelligent strategy to continue to deliver the unexpected to guests at its hand-selected portfolio of experience-driven hotels and resorts.
Steven Marais, Vice President, Rooms, Noble House Hotels & Resorts said the discovery of Infor’s profound industry insights and hands-on expertise surfaced through a strategic partnership with fellow hospitality brand, Curator Hotel & Resort Collection.
“By leveraging Curator’s thorough research, we rigorously vetted a Property Management System (PMS) aligned with our future technology vision. This strategic decision empowers us to standardize back-end business processes across our expansive portfolio, ensuring the seamless delivery of authentic guest experiences in highly sought-after travel destinations,” he said.
Marais describes Infor’s implementation strategy as ‘truly industry-leading’ and marked by an ‘unparalleled responsiveness’ to technical intricacies and end-user needs.
“Their interdisciplinary team collaborates seamlessly with our technical leaders from pre-installation to post-go-live, forging an ongoing partnership that extends beyond conventional Hotel Technology onboarding models.
“More importantly, Infor’s Project Management, Customer Success, and Technical Team are fully invested in the success of each property. This commitment ensures a continuous alignment with our evolving operational landscape, addressing any challenges that typically arise after installation.
“This strategy facilitated a smooth transition and enabled our operational teams to embrace and leverage the new system’s advanced capabilities, allowing our Team Members to refocus their energy on creating unforgettable experiences for our valued guests,” he said.
After evaluating its current property management system, Noble House Hotels & Resorts decided to partner with Infor to better support its future growth and expansion, while maintaining consistent levels of award-winning guest experiences.
Infor Hospitality demonstrated that it was able to provide the organization with unparalleled customer support, scalability, industry-specific advanced functionality and trusted cloud-based applications that will allow its users to easily navigate through daily tasks.
Infor HMS will serve as the hub of hotel operations for Noble House, providing a holistic technology platform that will connect every aspect of operations to the guest experience, creating a seamless journey that will help the organization continue to meet and exceed the highest standards.
“Each of our Noble House properties are meticulously designed to pair boutique local charm with consistent high service and comfort standards. By modernizing our software platform and eliminating or reducing manual administrative tasks, our team is able to put more focus on providing exceptional service for our guests,” said James Colee, CEO, Noble House Hotels & Resorts.
“Infor was the right partner for us to standardize back-end business processes across our portfolio because they understand where the industry is going, our plans for the future, and our goal to make daily tasks automatic, so we can continue curating authentic experiences for our guests in some of the most popular travel destinations.”
Infor HMS is a fully integrated property management system built for the cloud with flexibility, security, efficiency and mobile capabilities that help streamline operations, maximize profitability, and consistently deliver elevated guest experiences.
The solution uses mobile applications for guest check-in and housekeeping, features automated and customizable reporting capabilities, and includes optional offerings around revenue management, point-of-sale (POS) and business intelligence (BI) tools to support the full range of unique and rapidly changing needs for hospitality organizations around the globe.
“Consistency of back-end operations is the key to success when managing multiple properties that each boast unique experiences and offer different elements for guests’ enjoyment. Infor Hospitality delivers the tools our customers need to have visibility into key processes and make more confident business decisions in real time,” said Joe Vargas, Infor Hospitality Senior Vice President and general manager.
“The hospitality industry is exciting because it is fast paced, fast growing, and constantly evolving. But with this growth comes competition and data-Driven challenges that can only be overcome with modern solutions. Infor’s partnership with Noble House Hotels & Resorts will help the organization continue to evolve, manage rising costs, and navigate changing guests demands, while simultaneously supporting its internal teams so they can focus on providing memorable interactions.”
