Guild Mortgage has added a state-of-the-art AI system – GuildGPT – to its growing list of emerging technology tools.
Built in-house and customized for Guild employees, this new tool is changing the way the company’s mortgage professionals help deliver the promise of home.
Integrated into Guild’s vast knowledge database, team members can easily access the AI assistant for instant delivery of customized information on company products, guidelines and product-related questions.
By streamlining this process, loan officers can free up valuable time in their day and better serve their partners and customers faster.
“When you consider that Guild partners with more than 25 different investors and offers more than 500 distinct loan programs, you can imagine how long it could take Loan Officers to find the exact guideline they need,” said Gemma Currier, Senior Vice President, Corporate Strategic Initiatives, Guild Mortgage. “With GuildGPT, our team members are able to ask plain language questions and have the answer delivered within seconds, increasing the speed at which they can respond to their customers and partners.”
Since its launch in June, nearly 2,000 of Guild’s employees have already taken advantage of the time-saving tool and it has helped answer more than 20,000 questions asked by team members.
Feedback from employees has been overwhelmingly positive.
Scott Long, Vice President of Data Services and Emerging Technologies, Guild Mortgages, said: “This is only the start of GuildGPT – we plan to continue to grow this tool and others.”
