Industry first enhances team communication, enabling real-time collaboration and streamlined documentation and auditing.
Genetec has launched Operations Center – a cloud-based work management solution designed specifically for physical security operations.
Available as part of Security Center SaaS or as a standalone product, this new solution is specifically designed for security operations professionals and will revolutionise the way physical security teams collaborate, communicate and manage their tasks.
Available globally as part of the Genetec Security Center SaaS Premium subscription, as well as a standalone solution compatible with Security Center 5.10, and through accredited members of the Genetec Channel Partner Program, Operations Center is pitched as empowering channel partners to expand their portfolio.
Genetec Operations Center addresses the operational challenges faced by Security Operations teams, which often rely on spreadsheets or disconnected work management tools designed for IT or other departments. These fragmented systems can impede their efficiency and collaboration.
Operations Center solves this by integrating security dispatching, work ticketing and activity tracking into a single platform. This unified approach enables users to manage tasks more effectively, maintain real-time visibility of their operations and collaborate seamlessly across teams.
“Security operations put in substantial effort to guarantee a secure day, one where everything runs smoothly without anyone noticing. Yet, they frequently lack the necessary tools for effective performance,” said Christian Morin, Vice President of Product Engineering, Genetec.
“Operations Center was created in close collaboration with security professionals specifically for their use. It aims to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organisation.”
Chris Autry, Managing Director at Brigham Young University – with over 30,000 students and a complex security infrastructure – has adopted the solution in his practice: “Before Operations Center, each of our security divisions managed information separately, making collaboration difficult. Now, with nine departments and over 200 personnel using Operations Center, we’ve greatly improved communication, fostered better collaboration and facilitated valuable knowledge sharing across our entire security team.”
Operations Center offers a comprehensive solution designed to better manage resources and assets and built to enhance every aspect of security operations.
Tasks and projects are managed on customizable boards that visually represent workflow stages, offering a clear overview of progress and enhancing situational awareness for real-time collaboration.
By providing a detailed checklist for each task, Operations Center helps guide security officers in the field to their next tasks, whether it is dispatching patrols or responding to incidents – while automatically letting their supervisors know about their progress, status and location.
Those supervisors can audit and generate reports on individual incidents, entire shifts or team performance, with all activities logged in real-time, even off-site.
Leadership has immediate access to key performance indicators (KPIs) and statistics through their mobile app, eliminating the need for manual data entry.
