ServiceNow has released The State of AI-Powered Transformation in Government, a global research study on the pace of AI transformation in the public sector.
Top findings include a group of AI Pacesetters – government organizations relatively more advanced in using AI and other emerging technologies – that are driving efficiency and achieving better outcomes than organizations that have been slower to adopt AI-powered workflows and automation.
Key insights illuminate the unique ways Pacesetters use AI to improve citizen and employee experiences, strengthen compliance and scale business processes.
According to the research, many government organizations have yet to reap the full benefits of digital technology and relatively few are leveraging innovation to advance their diverse missions.
The report outlines best practices implemented by Pacesetters that can be replicated in other government organizations to improve outcomes.
“In today’s fast-paced digital world, governments need AI-driven solutions to meet the evolving expectations of citizens and employees,” said Jonathan Alboum, Federal CTO, ServiceNow.
“This report reinforces that leading governments are already reaping the benefits of AI through accelerated service delivery, citizen experience, and employee productivity. Whether you’re a Pacesetter or still in the beginning stages of a digital journey, these findings show that the future is promising for those willing to embrace AI.”
The report found Pacesetters achieve:
- Faster time to value with more benefits.
- Automated workflows with end-to-end platforms.
- Accelerated productivity and ability to scale transformation.
