Five9 has entered into a definitive agreement to acquire real-time revenue execution platform Acqueon.
Adding Acqueon’s capabilities to Five9’s Intelligent CX Platform is a big step toward realizing Five9’s ambition to become the orchestration engine for every interaction across the entire customer journey, including marketing, e-commerce, sales and customer service.
The combination is set to accelerate the Five9 vision by helping to enable companies to maximize revenue while delivering proactive, AI-elevated CX.
With AI at the forefront, and with access to valuable contextual data, enterprises are increasingly empowered to make informed decisions in real-time to predict with precision when and how to contact their consumers to maximize connection rates and business outcomes.
“Today’s customers have become more sophisticated and have higher demands – this strategic acquisition enables Five9 to expand the strength of our outbound solutions, which we pioneered from our inception,” said Mike Burkland, Chairman and CEO, Five9.
Ashish Koul, CEO, Acqueon, said: “We’ve had an extremely successful partnership over the last two years with deep product integrations between Acqueon’s Revenue Execution Platform and Five9’s Intelligent CX platform – including a focused initiative around our Epic integration within the Five9 platform for the healthcare industry.
“With our AI powered solutions, innovation center, experienced team and leadership in the outbound omnichannel category, we look forward to enhancing Five9’s leadership position in the CX market.”
The transaction is expected to close in the second half of 2024.
