Southeast Asia’s leading superapp leverages AWS to enhance operational efficiency across eight countries.
Southeast Asia’s leading superapp Grab has selected AWS as its preferred cloud provider.
With AWS, Grab is pursuing a technology-led strategy to accelerate growth across its mobility, deliveries and financial services verticals, including its new digibanks, while continuing to improve its operational efficiencies and reduce IT infrastructure costs.
“At Grab, our strategy for growth is anchored on constant innovation to outserve the needs of our users and partners,” said Suthen Thomas Paradatheth, CTO, Grab.
As Grab looks to balance growth with cost discipline, it is using AWS Cloud to power the majority of its operations in Southeast Asia across verticals such as mobility, deliveries, and financial services and entities, including its digibanks in Indonesia, Malaysia, and Singapore. By adopting AWS’s suite of cloud-based solutions, Grab says it has been able to gain agility and reduce operational costs.
As it looks to accelerate growth with initiatives focused on affordability, high value offerings and digital banking, AWS provides Grab with a stable and scalable infrastructure to support this rapid expansion.
With AWS, Grab was also able to build and launch digital banks in Singapore and Indonesia, as well as GX Bank in Malaysia, which was launched in under 16 months, scaling rapidly to serve close to one million customers within the first year of launch.
Jeff Johnson, managing director, ASEAN, AWS, said: “By leveraging AWS’s unparalleled operational performance, scalability, and cutting-edge technologies, Grab is able to deliver personalized, seamless transactions to millions of users throughout the region. As the leading cloud provider, AWS is uniquely positioned to help Grab optimize its price performance, boost operational efficiency, and continually evolve its broad suite of data-powered services. We’re excited to continue collaborating with Grab as it navigates the dynamic landscape of ecommerce and superapp development, ensuring it stays at the forefront of innovation in the digital economy.”
As one of the pioneers of AI adoption in Southeast Asia, Grab is committed to being at the forefront of exploring how the latest AI technologies can better serve and respond to the needs of its users and partners.
Grab also leverages AWS as the underlying compute infrastructure for its many AI initiatives. The superapp stores hundreds of petabytes of data and processes over 200 TB of data – the equivalent of 200,000 full-length movies – on AWS daily. This data forms the foundation of Grab’s advanced analytics, ML, and AI initiatives, with AWS powering innovations across the company’s services offerings.
Building on AWS’s compute foundations, Grab continues to develop and implement several AI-powered use cases, particularly to improve driver productivity and support merchant growth. By integrating large language models (LLMs) with point-of-interest data and historical customer notes, Grab has refined its last-mile guidance system for delivery partners.
