The Henderson Beach Resort, based in Northwest Florida, has partnered with Nuvola and Springer-Milller Systems, to increase guest satisfaction and enable more timely responses.
Recognizing the pivotal role technology holds for the future of the hotel experience, The Henderson Beach Resort, an opulent resort along Northwest Florida’s white sand beaches, has partnered with Nuvola and Springer-Milller Systems, to launch the tech providers’ new integrated communications tool.
The Henderson Beach Resort is the first to have deployed Nuvola’s Guest Chat and Concierge with Springer-Miller fused technology.
“Since launching the solution, our team has already seen so many cost-saving improvements across multiple departments,” said Audrey Beukenkamp, Reservations Manager of The Henderson Beach Resort.
“Operationally, several tracking glitches (i.e guest complaints) have been prevented and our team has been empowered to implement new inspection and cleanliness standards. From a service perspective, access to direct mobile communication via Nuvola Guest Chat has allowed us to increase satisfaction and enable more timely responses.
“Having seen real results through our work together so far, we look forward to the continued partnership for even more property-wide operational success.”
Nuvola’s expertise in hotel optimization and guest engagement combined with the luxury hotelier-oriented SMS|Host property management system (PMS) created by Springer-Miller work together cohesively as an integrated communications tool for staff to manage daily tasks and provide guests with enhanced service.
The latest health and safety protocols, services and modified amenities, and more can now seamlessly be communicated in real-time. Guests can direct any questions or service requests during their stay to the appropriate team member via text from their mobile device. The timely sharing of the latest information in a contactless format sets a new standard for personalized experiences.
“Launching a successful integrated communications and operations system requires both partners involved to bring a set of robust and insightful solutions to the table,” said Chris Donahue, General Manager of SMS|Host at Springer-Miller System. “Our integration with Nuvola’s intuitive and innovative software aligns perfectly with the PMS system we have tailored for luxury hoteliers. The successful deployment seen with The Henderson speaks to the exceptional service and operational management the right technology can help hoteliers create.”
The new integration of Nuvola’s Guest Chat and Concierge with SMS|Host’s platform allows staff at the resort to be kept up-to-date on the latest work order needs and guest service requests, empowering team members to work efficiently and effectively. The two solutions work together as one platform to effortlessly track and update tasks in real-time. This enables management to have an accurate overview of workflow.
“The synergetic flow of product that works to resolve current industry pain points align in a way that makes Springer-Miller the ideal partner,” said Juan Carlos Abello, CEO and Founder of Nuvola. “Our collaboration with Springer-Miller provides a hotel-specific tool that offers one consolidated platform working to optimize systems across all operations and guest services.
“The Henderson has been the ideal first resort to launch the new integrated Guest Chat and Concierge modules with Springer-Miller’s SMS|Host technology solution, and we are thrilled to continue our work together. This is only the beginning, and we foresee a continued integrated approach to drive real results through the partnership with both Springer-Miller and The Henderson.”
The Henderson’s deployment of the new Nuvola and SMS|Host integrated communications tool enables the resort to create a customizable guest experience through contactless services while simultaneously easing and strengthening operational processes.
