Qiskit now refined as a comprehensive quantum software stack enabling users to run increasingly more complex quantum circuits. IBM has announced the evolution and expansion of Qiskit, its globally adopted quantum...
New capabilities give organizations unmatched visibility into customer behaviours to provide personalized experiences that build loyalty. Genesys has announced the availability of native journey management...
Genesys Copilot, Virtual Agent, Empathy Detection and Modern Agent Desktop for Genesys Cloud designed to support employees, drive productivity and improve customer experiences. Genesys has outlined new AI capabilities...
The Hotline receives new award for using Genesys Cloud AI capabilities to transform support for domestic violence survivors. Genesys has announced the National Domestic Violence Hotline (The Hotline) as the Customer...
Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...
Airline honored for using AI to provide faster, more effective customer service, improve operational efficiency and elevate employee engagement. Virgin Atlantic has landed the Genesys Customer Experience (CX) Innovator...
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