The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and beyond. ServiceNow...
ServiceNow, the AI platform for business transformation, kicked off its annual Knowledge conference in Las Vegas with innovations designed to power AI-driven transformation for enterprises everywhere. The company...
Legion Technologies, an innovator in workforce management (WFM), has announced a $50 million growth round led by Riverwood Capital with strategic participation from existing investors, including Norwest, Stripes, Webb...
2024 BeyondTrust’s 2024 annual Microsoft Vulnerabilities Report pitched as a ‘prime illustration’ of the modern identity threat landscape. BeyondTrust’s 2024 Microsoft Vulnerabilities Report shows that aafter hitting an all-...
ManageEngine, a division of Zoho Corp, has announced the integration of its Log360 SIEM solution with Constella Intelligence, a digital risk protection platform, in a move that equips organisations with a critical...
With 56% of C-suite leaders expressing concerns about the possibility of making incorrect choices, Barry O’Donnell, CTO, TSG, tells Intelligent CIO how to utilise data to make business decisions where, in a...
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