The Hotline receives new award for using Genesys Cloud AI capabilities to transform support for domestic violence survivors. Genesys has announced the National Domestic Violence Hotline (The Hotline) as the Customer...
Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...
Airline honored for using AI to provide faster, more effective customer service, improve operational efficiency and elevate employee engagement. Virgin Atlantic has landed the Genesys Customer Experience (CX) Innovator...
Tech-enabled, people-first healthcare company honored for modernizing and empowering teammates with Genesys Cloud Workforce. Genesys announced Modivcare as the winner of the Employee Experience (EX) Mobilizer category...
Genesys expands automation, analytics and conversational intelligence across the Genesys Cloud platform with new Copilots, Virtual Agents, Empathy Detection and Modern Agent Workspace. Genesys has unveiled multiple...
Egress report reveals millennials are the key target. The third Phishing Threat Trends Report from Egress explores evolving payloads, AI’s rise in cybercrime, the success of multi-channel attacks and how secure email g...
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