Airline honored for using AI to provide faster, more effective customer service, improve operational efficiency and elevate employee engagement. Virgin Atlantic has landed the Genesys Customer Experience (CX) Innovator...
Tech-enabled, people-first healthcare company honored for modernizing and empowering teammates with Genesys Cloud Workforce. Genesys announced Modivcare as the winner of the Employee Experience (EX) Mobilizer category...
Genesys expands automation, analytics and conversational intelligence across the Genesys Cloud platform with new Copilots, Virtual Agents, Empathy Detection and Modern Agent Workspace. Genesys has unveiled multiple...
Egress report reveals millennials are the key target. The third Phishing Threat Trends Report from Egress explores evolving payloads, AI’s rise in cybercrime, the success of multi-channel attacks and how secure email g...
Elevation of Privilege is the top vulnerability category for the fourth year running, accounting for 40% of all Microsoft vulnerabilities in 2023. BeyondTrust has released its 2024 Microsoft Vulnerabilities Report....
The adoption of cloud for physical security is accelerating after a decade of gradual progress, the Genetec Global Press Summit 2024 heard. Presenting Genetec’s State of Physical Security 2024 report, Andrew Elvish, V...
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