Predictions 2025: The year ahead
Sector voices have their say on what’s in store. Hans Zachar, Group Chief Information Officer, Nutun In 2025, contact centres are poised for a transformation that will reshape the customer service landscape. The e...
Industry Expert
What should CIOs focus on in 2025?
A selection of sector voices on priorities for the coming year. Dave Cole, CTO, Formstack As we approach 2025, CIOs must prioritize AI-based automation as a strategic solution for filling open roles. Instead of...
Three steps to elevate your CX: The ultimate blueprint for financial services...
Ryan Tamminga, SVP of Product and Services, Alchemer, on how financial services providers leverage customer feedback to drive excellent experiences. CX is the differentiator for financial services companies Financial...
Why more organisations should consider Infrastructure as a Service
Tim Whiteley, Co-Founder, Inevidesk, on the benefits of moving to IaaS. Infrastructure as a Service (IaaS) allows organisations to swap on-premise infrastructure – including servers, switches, firewalls, UPS batteries a...
How AI is creating a new era of cloud vendor lock-in
Traditionally, transferring data between cloud providers is fraught with red tape, interoperability issues and high egress fees, locking organisations into lengthy deals. AI is now exacerbating the issue. Paul Mackay,...
Brace for Impact: As cyber threats shift to the cloud, is your protection...
Q&A with Jon Murchison, CEO and Founder, Blackpoint Cyber. Q: What aspects of cloud infrastructure and services might make an organization vulnerable? As in on-premises environments, every layer of the cloud stack...
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